Frequently Asked Questions

Estimated Processing Times:

2-7 business days (US orders)

Estimated Shipping Times:

3-5 business days (US Orders) Please note that shipping may take more time due to COVID-19 & Holiday shipping delays.

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

My order should be here by now, but I still don’t have it. What should I do?

Please be sure to:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Verify that the package was not delivered to another member of your household or a neighbor

If the shipping address was correct, and the package wasn’t left at the post office or a neighbor, please get in touch with us at info@stepin2purpose.com with your order number.

If there was a mistake in your delivery address, please send an email to info@stepin2purpose.com with your order number and the correct address. Please note that additional fees may apply to re-ship your purchase.

What if my order is incorrect when it arrives?

Please confirm the product, size and color that was purchased in your order. Unfortunately due to COVID-19 concerns, there are no returns of correctly processed items (based on customer order).

If an error was made on our end in processing your order, please email us at info@stepin2purpose.com, including your order number and the correct product details (item, color, size), and we will process the correct item and ship it to you (with no additional cost for shipping).